QA Director

About the Role

Collaborate and coordinate with peers, senior management and external partners to ensure operations are aligned with the departmental mission, values, and long-term strategic goals. Help shape how we continue to iterate and evolve our products at a high level, while ensuring our products delight our users release after release.

What You'll Do

• Lead an ambitious Mobile and Console QA & Deployment Program involving multiple disciplines, including Functionality QA, Dev QA, Live Ops QA, Build Distribution and Submissions across all platforms
• Manage and provide leadership, technical expertise and career development for multiple QA & Deployment Project Owners; support the skillset growth across the QA & Deployment crafts, leading to higher value individual contributors and managers
• Build on existing team metrics for measurement of quality and operational excellence and a consistent, regular process for assessment and improvements
• Be an advocate and spokesperson for Automation Engineering efforts and AI implementation into QA pipelines. Clearly communicate issues, risks, concerns, and successes to stakeholders, partners, and executives
• Establish and maintain strong communication with cross-functional teams across all disciplines for both internal and external development, QA and Localization partners
• Work with the DPMs and Dev QA teams to create efficient plans, assignments, and schedules for associated quality functions
• Continually improve the operational efficiency and effectiveness of the QA & Deployment effort by assessing current practices and incorporating new strategies
• Hold fellow leaders accountable for including quality as an essential factor in product development

What We're Looking For

• 10+ years as a quality assurance professional
• 6+ years management experience in leading a team through a full game cycle
• Excellent written/verbal communication in English
• Experience in building and managing a QA organization that is responsible for end-to-end validation for a critical system or application
• Experience working with External QA vendors: Deep understanding of Dev QA and external testing strategies, with the ability to influence change that achieves exceptional product quality
• Experience working with remote teams and with a cross functional team that is distributed around the globe
• Experience and ease in interfacing with Senior Management, working to develop and maintain strong, effective relationships across the organization
• Exceptional attention to detail and ability to multitask under pressure of hard deadlines
• Demonstrated experience managing bug defect solutions & creating test plans
• Strong understanding of software development (SDLC) practices & nomenclature, quality assurance techniques, frameworks and methodologies
• Flexible and dynamic – quickly adapt to changing needs of the business
• Good understanding of the current and evolving landscape of AI-powered testing tools, and experience driving the transition from manual testing approaches to AI-native
• Business awareness - the ability to view situations from a business perspective
• Proficient with setting up and navigating through bug database management, test case management tools, Google Docs, Google Sheets/Excel, and a build distribution management system (AppCenter), JIRA
• Mobile Freemium/F2P gaming experience

Bonus Points

• Experience with Console and PC deployment & compliance
• Any experience with Localization, LQA, build distribution and submissions