QA Analyst

Responsibilities:

• Feature Testing: Lead testing efforts for complex features and systems, validating functionality, performance, stability, and player experience across multiple platforms
• Quality Strategy and Planning: Develop and maintain testing strategies, test plans, and release validation processes that support feature delivery and long‑term quality goals
• Test Framework and Documentation: Design and author comprehensive test suites for complex features and modules; establish and maintain quality documentation, standards, and testing infrastructure
• Bug Tracking and Investigation: Monitor, investigate, and verify defects using JIRA or similar tools; perform root‑cause analysis and provide clear, actionable reports that support efficient resolution by development teams
• Multi‑Pod Support and Prioritization: Work effectively across multiple development pods or feature areas simultaneously, demonstrating strong context switching, prioritization, and adaptability
• Risk Identification and Mitigation: Identify quality risks early by analyzing feature requirements, system dependencies, and technical design; partner with development leadership to mitigate risks that may impact delivery or player experience
• Cross‑Functional Collaboration: Work closely with designers, engineers, product managers, and other QA teams throughout development, particularly during early stages of pre‑production, to ensure quality considerations are integrated into feature design
• Mentorship and Team Support: Guide less experienced QA team members on testing best practices, tools, documentation, and defect reporting; provide constructive feedback and contribute to a culture of continuous improvement
• Communication and Advocacy: Clearly communicate complex testing results, risks, and insights to stakeholders; serve as a vocal advocate for quality across the team

Requirements:

• Experience supporting live operations and Games‑as‑a‑Service (GaaS) environments, including ongoing content updates, event releases, and maintaining quality in a continuously evolving player experience
• Minimum 5 years of experience in quality assurance, software development, or a related field
• Experience leading testing efforts or managing QA workstreams across projects or teams
• Strong understanding of game quality, system dependencies, performance considerations, and player experience across mobile and/or PC platforms
• Experience designing and maintaining test plans, test suites, and testing frameworks for complex features
• Experience managing external QA vendors or testers, including delegating test execution, providing clear guidance, answering queries, and analysing results to ensure high‑quality outcomes
• Strong experience with bug tracking tools such as JIRA, including defect investigation and root‑cause analysis
• Excellent communication skills with the ability to clearly present complex information and testing insights
• Experience mentoring QA team members and contributing to collaborative team environments
• Ability to work in a fast‑paced, agile development environment while exercising independent judgment and problem‑solving